Shipping

We ship worldwide. There will be higher shipment costs for certain outsize items such as gong stands (outsize shipment charge).

The exact calculation of the shipping costs is done in the checkout process depending on shipping destination, weight and size of your order.

In most cases we send your order during 1-3 business days after we receive payment.

We provide tracking code with every purchase with us.

Delivery time for Europe approximately 5-14 days, WORLD: 5-20 days. Sometimes delivery can take longer, because of transit countries proceed time. EthnicTune is not responsible for delays in transit countries and their customs.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. EthnicTune is not responsible for delays due to customs.

Returns & exchanges

EthnicTune gladly accepts returns and exchanges, Just contact us within: 2 days of delivery, Ship returns back to us (please check with us return address before sending).

Your payment will be refunded during 1-2 days just after we get your shipping back to our stock.

Method of Refund

Your payment will be returned to the same form of payment you payed for product. If you payed with autorize.net credit card payment processor, it will take several days until refund appears on your banking account. If you payed with your PayPal account, it will take several minutes just after we release a refund.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. EthnicTune does not accept cancellations, but please contact us if you have any problems with your order. Please note delivery fees are not refundable once the order has shipped.

In order to request refund, please visit ASK FOR REFUND PAGE and fill form. Our support will contact you shortly to assist you with your request.